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Delivery, Refunds & Returns

Delivery

UK Mainland Delivery

All orders are sent via standard delivery.

Orders £30 and above - Free

 Orders under £30 - £3.49 shipping

We aim to dispatch orders between 1-3 working days, please allow another 3-5 working days from dispatch for your order to arrive. We aim to be as sustainable as possible, your order may arrive in a reused box, however your items will always be carefully packed for transit.

Returns & Refunds

If part of your order has arrived damaged please let us know within 2 working days with photos of the damage and we can issue a full refund or replace your order. Please email us with photos of the damage to brookcottagedesigns@hotmail.com

 

If you would like a refund for any other reason please contact us within 7 working days of receiving your order. Please send your email to the above email address. Please let us know before returning an item to ensure we can process the return. 

 

Note, it is your responsibility to return the item(s) to us, we do not provide free returns. Please ensure you send the return back to us via a tracked service as we cannot be held responsible if the item(s) gets lost. All returns must be sent back to us in their original packaging, the item(s) must be unused and undamaged. 

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